![]() AFTER I ASK HIM FOR 2 BOTTLES OF THE 750ml OF HENNESSY, I STILL HAD TO WAIT ANOTHER 10 MINUTES WHILE HE EXPLAINS SOMETHING TO ANOTHER CUTOMER ABOUT THE DIFFERENCE BETWEEN A 1 liter and 1.75 liter, (HEY MAN. MY EXPERIENCE TODAY 03/06/21 THEY JUST RUBBED ME THE WRONG WAY, THEY HAVE THERE LITTLE SET UP FOR SAMPLES, THE (1st SIGN) LONG AS I'VE BEEN GOING THERE NO ONE HAS EVER ASKED ME WOULD YOU LIKE TO TRY SAMPLE OF SOME OF OUR WINE OR LIQUOR, WHICH I WOULD'VE SAID POLIETLY NO THANK YOU, (2nd SIGN) THIS IS THE ONLY LIQUOR STORE THAT I'VE BEEN TO THAT HAS ITS COGNAC HENNESSY AND COUVOISIER LOCKED UP, I ASKED ONE GUY HE DIDN'T HAVE A KEY, I HAD TO WAIT 10 MINUTES FOR ONE OF THEIR OTHER WORKERS THAT HAS THE KEY TO FINISH TALKING TO A CUSTOMER ABOUT WHAT EVER. It is finger pointing extraordinaire! Ugh! Total Wine does not care about customers at all. Which means they NEVER CONTACT me even if I go there multiple times while my product is there! Every time something like this happens they point the finger at Concierge Sales who then refuses to help and they then blame the local store. ![]() You must go to a special website-why would you go there vs your total wine account? I have no relationship with the local store. You local store account NEVER shows the order. The usual is a one time email out of-the-blue which can easily end up in spam, and then they take the product! So if by chance, their roto-mail ends up in spam, you are hosed and the local store is delighted. They never give you an expected arrival date either. ![]() Anyway, they don't always notify me when the product arrives. ![]() It is interesting that sometimes I am NOT told when something comes in and then the order is cancelled with Total Wine saying, "Oh well, your problem." I am thinking perhaps employees want the product or maybe Total Wine over sold the product. I have ordered whiskey multiple times and wine several times from this site. ![]()
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